Punjab National Bank Clerical Solved Paper, 2009

1. Relationship Marketing is useful for

A. Trade between relatives

B. Trade between sister concerns

C. Cross-selling of products

D. Preparing a list of relatives

2. A presentation means

A. Display of products

B. Explaining the utility of products

C. A gift

D. Display of communication skills

3. One of the following is not required for effective marketing. Find the same.

A. Motivation

B. Empathy

C. Communication skills

D. Sympathy

4. Value-added service means

A. Giving full value for money

B. Better value for better price

C. Costlier service

D. Additional service

5. ‘Nich Market means

A. A free markete’

B. A social market

C. Equity market

D. A specified market for the target group

6. For selecting or highlighting, which of the following is generally used?

A. Icon

B. Keyboard

C. Mouse

D. Floppy disk

7. The blinking point which shows your position in the text is called

A. Blinker

B. Cursor

C. Causer

D. Pointer

8. Which part is the “brain” of the computer?

A. CPU

B. Monitor

C. RAM

D. ROM

9. For seeing the output, you use

A. Monitor

B. Keyboard

C. Mouse

D. Scanner

10. Marketing in banks is defined as

A. Banking Regulation Act

B. Reserve Bank of India Act

C. Companies Act

D. None of these

11. For seeing the output, you use

A. Monitor

B. Keyboard

C. Mouse

D. Scanner

12. Which part is the “brain” of the computer?

A. CPU

B. Monitor

C. RAM

D. ROM

13. Permanent Memory in computer is called

A. RAM

B. ROM

C. CPU

D. CD ROM

14. Where are program and data kept while the processor is using them?

A. Main memory

B. Secondary memory

C. Disk memory

D. Program memory

15. Information on a computer is stored as

A. Analog data

B. Digital data

C. Modem data

D. Watts data

1. A 2. B 3. D 4. D 5. D 6. C 7. B 8. A 9. A 10. D 11. A 12. A 13. B 14. A 15. B